1. Introduction
This Privacy Policy explains how Skye Freights Express Ltd ("Skye Freights", "we", "us") collects, uses, and protects your information when you use our website and shipping services. By using Skye Freights, you agree to the practices described here.
2. Information we collect
We collect information you provide directly, and some information automatically as part of running the service:
- Account information: your name, email address, and phone number when you sign up.
- Booking information:receiver name and phone number, pickup address (street, area, state, and a nearby landmark), item category and quantity, and optional photos of the item you're shipping.
- Payment information: we do not store your bank card or account details. Bank transfers are matched manually against your order reference; we retain a record of the transaction (amount, date, method) but not your banking credentials.
- Communications: messages you send us via WhatsApp, phone, or email support.
- Technical information: basic analytics on how the site is used (pages visited, general device/browser type), and information used to distinguish real visitors from automated bots during signup and login.
3. How we use your information
- To create and manage your account.
- To process, invoice, and fulfill your shipments, including coordinating pickup or drop-off.
- To send you transactional emails about your orders — booking confirmation, invoice, payment status, and shipment updates.
- To respond to support requests.
- To protect the service against fraud, abuse, and automated (bot) signups.
- To improve the service based on how it's actually used.
4. Photos of shipped items
Item photos are optional and used only to help our team confirm what to expect for pickup or drop-off. Photos are stored securely and are automatically deleted once your order is completed or cancelled.
6. Data retention
We keep your account and order information for as long as your account is active and as needed to meet our own record-keeping obligations (for example, transaction history). Item photos are deleted automatically once an order is completed or cancelled, as described above.
7. Your rights
You can review and update your name and phone number at any time from your account settings. To request a copy of your data, or to ask us to delete your account, contact us via the Support page — we'll respond as soon as we can.
8. Security
We use industry-standard measures to protect your information, including encrypted connections and access controls that restrict who can view your data. No system is completely secure, and we can't guarantee absolute security, but we take reasonable steps to protect your information.
9. Changes to this policy
We may update this Privacy Policy from time to time. We'll update the date at the top of this page when we do.
10. Contact us
Questions about this policy or your data? Reach us via our Support page.